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FREQUENTLY ASKED QUESTİONS

You Asked, We Answered

Want to learn more about our products, services or an order you placed? Check out our list of frequently asked questions for quicker answers. If you cannot find the answer to your question, contact us.

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Which payment options can ı use?

Thanks to “Pay with iyzico”, you can pay in an easy and secure way. We offer alternative payment methods such as credit card, Protected Wire Transfer/EFT and iyzico balance.

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Payment by Balance:

Enjoy the cardless and instant payment experience thanks to the iyzico balances you upload to your iyzico accounts during your shopping.

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Payment by Hidden Card:

We offer a one-step payment experience. With the card storage feature, you can complete your payments without having to enter your card information.

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Payment by Protected Wire Transfer/EFT:

You can choose the bank information you want to make the payment and pay securely.

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Gift cards can often be a savior. We wanted to present it to you very much and now we offer eGift Card for you. Hope you enjoy using it..

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How do I return and exchange?

Before sending the product to us, a form will be sent to you, in line with the fact that you inform us of the product you want to return or exchange. You must submit your request by filling out the returned and exchange form. After our technical department has sent you the confirmation about the return and exchange, you can send it to the courier company we have contracted with. You will be informed by phone or e-mail confirmation information. All deliveries belong to us. If the products that come to us are delivered in accordance with the exchange and return conditions, they are replaced with the desired product or returned. Exchange or refund will be processed on the day we receive the product.

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Due to the different features of the products offered in the categories on our site, shipping and delivery conditions may change from time to time. Products in stock are delivered within 3 working days. Products that have no stock are completed and delivered within 7-15 working days.

Shipping costs belong to us. Happy shopping!

Delivery time
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